Terms and conditions



Flemington & Kensington Bowling Club Inc (Flem-Ken) complies with the Australian Privacy Act 1993 and other applicable laws when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

Changes to this policy

We may change this policy by uploading a revised policy onto our website. Unless stated otherwise, the change will apply from the date that we upload the revised policy.

What personal information do we collect

We collect, hold and process two categories of personal information:

Account and Marketing Data is personal information that we collect about you:

  • in connection with the creation or administration of a customer account
  • if you ask to receive information about us or our services and products or sign up for our newsletter
  • when you contact us directly (e.g. telephone call, email or through the user dashboard) or visit our website.

The Account and Marketing Data we collect may include company/personal names, usernames, phone numbers, email addresses, your location, billing information, information about how you use our website or the Services (for example, traffic volumes, time spent on pages), your IP address and/or other device identifying data, and other information required to provide a service or information you have requested from us.

Visitor or Employee Data is personal information about a customer’s visitors or employees that is input into the FKBC sign on service. Visitor and Employee Data may include visitors’ and employees’ names, phone numbers, email addresses, locations and photos, times of visit, visitors’ employers’ names, the signed visitor agreement, and any other information that a customer decides to capture about its visitors and employees.

We will not disclose, move, access, process or use Visitor or Employee Data except as provided in our Terms of Service, and we require our customers to comply with applicable privacy and data protection laws.

How we use your personal information

We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to tailor content or advertisements to you;
  • to improve the services and products that we provide to you
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you, the Australian Privacy Act or other applicable law.
  • To abide by liquor licence laws.

Disclosing your personal information

We may disclose your personal information to:

  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products or that assists us with our marketing and customer care activities described in this policy
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you
  • any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

We also share information about your use of our website with social media, advertising and analytics partners through the use of cookies, pixel tags and similar storage technologies.

Protecting your personal information

We will take all reasonable steps to keep your personal information safe from loss, unauthorised activity or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Australian Privacy Act or other applicable law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note the personal information that you requested.

Contact us

If you have any questions about this privacy policy or our privacy practices, you can contact us at info@flemkenbowls.com.au